Handling Your First Contract:
Tips for New Businesses in Digital Transformation

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How to set clear boundaries
from the start of the contract?

When starting a new contract, it's crucial to set clear boundaries from the beginning. This involves specifying expectations regarding deadlines, deliverables, revisions, and methods of interaction with the client. Create a detailed written agreement outlining these elements to avoid any future ambiguity. Be transparent about your capabilities and limitations, and ensure the client fully understands these parameters. Initial clarity will foster a strong professional relationship and satisfy both parties.

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Maintaining open communication with the client is essential to avoid misunderstandings.

Communication is the key to success in any contract. Establish an open communication channel with your client by organizing regular meetings to discuss project progress, challenges encountered, and necessary adjustments. Encourage the client to ask questions and voice concerns. Frequent communication reduces the risk of misunderstandings. Be attentive and responsive, adapting your actions to maintain a strong, trusting relationship.

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Handling comparisons with other service providers

Clients often compare your services to those of other providers, sometimes unfairly. In such situations, maintain your professionalism and don't take these comparisons personally. Instead, highlight your unique strengths and expertise. Explain to the client how your approach stands out and meets their specific needs. Use concrete examples of successful past projects to illustrate your quality of work and justify your rates, demonstrating that you are the best option for the project.

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Valuing your expertise and justifying your prices

When discussing pricing with clients, highlight this experience and show how it delivers exceptional results. Present your rates as an investment in project quality and success. Be prepared to justify each aspect of your financial proposal and, if needed, offer installment payment options to ease acceptance.